Refund & Dispute Policy

Last updated: November 8, 2026

In short: R&J Ecom LLC sells services, not physical products, so there are no product returns. If you are not satisfied or see a charge you do not recognize, email adminrj@rjecomgroup.com and we will review it within 2 business days.

1. Physical products and returns

We do not sell or ship physical products. Our services are digital and professional services (advertising management, creative production, websites, automation and consulting). Because nothing is shipped, there is no product return process.

2. One-time projects

• Before work starts: if you cancel before we begin working on your project, you will receive a full refund of any amount paid.
• After work starts: if you cancel after work has started, we will refund the portion of the payment that corresponds to work not yet completed, based on the milestones in your proposal.
• After delivery: once the final deliverables have been delivered and approved, payments are non-refundable. If something does not match the agreed scope, tell us within 14 days of delivery and we will fix it at no additional cost.

3. Monthly retainers

• Monthly fees cover the services delivered during that billing period.
• If you cancel within 7 days of being charged for a new month and we have not yet started that month's work, we will refund that month's payment in full.
• After that, the current month is not refunded, but you will not be charged again once your cancellation takes effect. See our Cancellation Policy.

4. Advertising spend

Money spent on advertising platforms such as Meta, Google or TikTok is paid by you directly to those platforms and is not collected by R&J Ecom LLC. We cannot refund advertising spend. Any request about ad spend must be made directly to the platform.

5. Duplicate or incorrect charges

If you were charged twice, charged the wrong amount, or charged after a valid cancellation, we will refund the incorrect amount in full as soon as we confirm the error.

6. How to request a refund

Send an email to adminrj@rjecomgroup.com with:

• Your name and the email used for the payment
• The date and amount of the charge
• The reason for the request

We will reply within 2 business days. Approved refunds are issued to the original payment method. Depending on your bank, it can take 5 to 10 business days for the refund to appear on your statement.

7. Disputes and chargebacks

If you have a problem with a charge, please contact us first at adminrj@rjecomgroup.com. Most issues can be solved quickly by email, and we commit to working with you in good faith to find a fair solution within 10 business days.

If you still open a dispute or chargeback with your bank or card issuer, we will respond to it by providing the relevant information, such as your signed or accepted proposal, invoices, communications and proof of the work delivered. If a dispute is opened for a charge that we have already refunded, we will share proof of that refund with your bank.

8. Contact

R&J Ecom LLC
Email: adminrj@rjecomgroup.com