Cancellation Policy
Last updated: November 8, 2026
In short: monthly services have no long-term contract and can be cancelled at any time by email. Cancellations take effect at the end of the current billing period.
1. Monthly retainers and subscriptions
- Monthly services are billed automatically on the same day each month, starting on the date of your first payment.
- There is no minimum term unless your proposal clearly states one.
- You can cancel at any time by emailing adminrj@rjecomgroup.com. We will confirm your cancellation in writing within 2 business days.
- To avoid being charged for the next month, please cancel at least 3 days before your next billing date. Your services continue until the end of the period you already paid for, and no further charges will be made.
- If you cancel within 7 days of a new monthly charge and we have not started that month's work, that charge is refunded in full, as described in our Refund & Dispute Policy.
2. One-time projects
- You may cancel a project at any time by email.
- If no work has started, you receive a full refund.
- If work has started, you pay only for the work completed up to the cancellation date, and the rest is refunded. We will deliver any completed work to you.
3. Consulting sessions
Scheduled calls or strategy sessions can be rescheduled or cancelled for free with at least 24 hours' notice. Sessions cancelled with less than 24 hours' notice, or missed without notice, may be counted as used.
4. Cancellation by R&J Ecom LLC
We may end a service if a client breaks our Terms of Service, asks us to do something illegal or against the policies of an advertising platform, or does not pay an invoice. In that case we will refund any amount paid for work we have not delivered.
5. Accounts and assets after cancellation
Ad accounts, pages, websites and other assets created for your business belong to you. After cancellation we will hand over access and remove our team's access when you ask us to.
6. Contact
R&J Ecom LLC
Email: adminrj@rjecomgroup.com